Keegan on August 12th, someone stole my jacket from my room. As written in the Lost and Found report I filed with Mr. I write this review now in the hope that someone will reach out to me with an explanation as I sent several emails and never got a reply. I stayed at the Aria in August 2023 and someone stole my Gucci Jacket from my room. I looked over the room carefully before we got settled in, including checking mattress and chair seams for signs of bed bugs. Also, our room was located in the older part of the resort, and while the carpet looked worn and could have been cleaner, our room was great. I expected the restaurant workers to be less friendly, as I know it is hard to find enough and good staff, but I really felt everyone was pleasant and smiley that we encountered.

While I may not have always liked the policies of the resort, the workers don't make up the rules, so shouldn't be described as 'rude' just because they are stuck enforcing a rule you don't like. The gentleman that checked people into the pool area, and was given the unpleasant job of telling people they couldn't bring in food from places outside the resort, or bring in luggage, was especially patient and kind. We stayed 4 days and while I cannot comment on the staff in the gaming part of the Resort, I felt every person we came into contact with was pleasant. I haven't been to Vegas in over 15 years. After reading multiple reviews before our trip about rude staff and dirty rooms, I was very apprehensive about our plan to stay at the Aria.

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